FAQs

Pick up and delivery information

Once you pay online to order your tree, we will contact you via email to arrange a delivery and a pickup date. Deliveries start December 12th. Pickup’s start  Saturday January 2nd.
It’s better to arrange a time when you are home so we can place the tree for you.

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Tree Care Information

  1. Protect your floor. Trees come with a saucer, but please provide a plastic matt for extra protection.
  2. We can provide a white skirt to cover the pot.
  3. Minor pruning is okay.
  4. Water frequently. 1.5 cups per day for large, 1 cup for medium, 1/2 of cup for small. Keep soil moist. Check for excess water in saucer. Wait until excess water is absorbed before watering more.
  5. Control your homes temperature. Keep your tree cool. Place your tree away from heat sources. Place your tree in front of a window. Cover or close nearby heat vents.
  6. Use small LED lights
  7. Please remove all decorations before returning

Tree Information

  • Large Trees are 4.5 ft to 6+ft Douglas Fir. These trees are farm grown and will be potted this fall.
  • Medium Trees 3.5 to 5ft Spruce. Pictured on out home page. These trees are grown in pots.
  • Small Trees 2-3 ft Douglas Fir and Western Red Cedar. These trees are grown in pots.

What locations do you deliver to?

At this time Carbonsync operates in the Vancouver BC and Lower Mainland areas, although special arrangements can be made with our team for orders outside of this area.  Please contact us with any questions you have.

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Can I keep my tree?

We are working with local environmental organizations to find places for our trees to grow. Check our website after the holidays for updated planting dates and locations. If you would like to keep your tree, we need to ensure these trees are planted in a suitable location where they can thrive and continue to store carbon. Please consult Carbonsync’s tree delivering arborist to see if  you have suitable location.